Shipping policy

All orders are dispatched from Paris, France. We offer delivery across France, 20+ European countries, and Ukraine.

Orders over €150 qualify for free shipping to all destinations.

France Standard delivery — 3–6 business days — from €2.95 Express delivery — 24–48 hours — from €6.95

Germany Standard — 6–12 business days — from €4.90 Express — 2–3 business days — €8.95

Belgium & Luxembourg Standard — 6–12 business days — from €4.90 Express — 2–3 business days — €8.95

Netherlands Standard — 6–12 business days — from €4.90 Express — 2–3 business days — €8.95

Italy Standard — 8–12 business days — €4.95 Express — 2–3 business days — €8.95

Spain & Portugal Standard — 4–6 business days — from €3.95 Express — 24–48 hours — from €5.95

Austria Standard — 8–12 business days — €4.95 Express — 2–3 business days — €8.95

Ireland Standard — 8–12 business days — €5.56 Express — 2–3 business days — €8.95

United Kingdom Standard — 8–12 business days — €3.40 Express — 2–3 business days — €4.79

Poland Standard — 8–12 business days — €6.90 Express — 2–3 business days — €8.95

Czech Republic, Slovakia, Hungary Standard — 8–12 business days — €4.95 Express — 2–3 business days — €8.95

Estonia, Latvia, Lithuania Standard — 2–3 business days — €3.95 Express — 2–3 business days — €8.95

Slovenia Standard — 8–12 business days — €3.95 Express — 2–3 business days — €8.95

Croatia, Denmark, Finland, Sweden Express — 2–3 business days — €8.95

Norway Standard — 8–12 business days — €6.95

Switzerland Standard — 8–12 business days — €8.90

Ukraine Standard — 10–18 business days — €9.90 Please note: delivery times may vary due to current circumstances. All parcels are shipped via tracked carriers. We are unable to guarantee delivery to certain regions.

Due to the nature of personal care and hygiene products, all sales are final. We do not accept returns or exchanges once an order has been dispatched.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the product and packaging. We will arrange a replacement or refund at no additional cost.

For any questions regarding your order, please reach out to our customer support team at info@nelya.space